Total Retail
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05/28/2026
AI may influence discovery, but loyalty is still human. 🤖❤️
As consumers increasingly turn to AI for recommendations, brands are facing a new challenge: getting discovered is one thing, earning trust is another.
The brands that win in the AI era will be the ones that combine discoverability with seamless, confidence-building experiences.
Swipe through for a closer look at the new loyalty playbook. 👀
🔗 Read the full article here https://bit.ly/3PDJEzR
What helps retailers spot trends before they become headlines? 👀
According to Kathy Gagliano, Executive Vice President of Merchandising at Books-A-Million, it starts with paying attention to customer behavior.
From macro cultural shifts and fashion runways to street style, social media, pop culture, and attending different events, the signals are often there before they’re obvious. Sometimes, simply stepping into unfamiliar spaces can spark fresh ideas and new ways of thinking about the business.
The takeaway? Stay curious. The best ideas don’t always come from where you expect. ✨
🎧 Listen to the full podcast here https://bit.ly/4tJF417
05/19/2026
Retail tech isn’t failing because of the technology. It’s failing because of adoption. 👀
Low buy-in, misaligned priorities, and poor ex*****on can stop even the best tools from delivering results. The biggest challenge? Getting teams to trust, embrace, and actually use the technology.
Swipe through for key reasons retail tech adoption fails, and what leaders can do differently. 🔄
📖 Read the full article here https://bit.ly/4nE3l7h
In-person shopping experience 🤝 e-commerce convenience
📈 Tom Verrilli, Chief Product Officer of Whatnot, explains how live commerce replicates the in-store experience online, enabling real-time interaction and high-trust purchases. As the e-commerce landscape shifts, live commerce is paving the way forward.
💡 "In retail, you're trying to decide: am I trying to build engagement, drive conversion or build my brand? On a livestream, you can do all three at once."
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