Tenia M. Harris

"Forget past mistakes. Forget failures. Forget everything except what you're going to do now and do it." - William Durant

Your online persona is just as important as your physical storefront in today's market. It takes effort to become a success, whether it's providing engaging material or messaging fans on Facebook. It's no secret that some of the most popular firms have struck gold with a single post or image, but if you want to be successful in the long run, you need to build a brand that people want to follow, engage with, and buy from. Make a name for yourself!

How do you build your online persona? Share with us your branding strategy.

"A leader is the one who knows the way, goes the way, and shows the way." - John C. Maxwell

Providing excellent customer service is essential. Most business owners will tell you that providing excellent customer service is the most crucial factor in attracting customers. However, it is not because they have the best pricing or are the most convenient; it's due to the excellent service they receive.

Can you score your customer service from 1-10? Add your answers below 🔽🔽