SatisFacts

Congratulations to the July 2026 epIQ Top 10 Management Companies with 35+ communities! 🥳

⭐️ Pantzer Property Management
⭐️ WRH Realty Services, LLC
⭐️ Berger Communities
⭐️ The Bainbridge Companies
⭐️ IMT Residential
⭐️ EMBREY
⭐️ Princeton Properties-Apartments in MA, NH and ME
⭐️ Continental Realty Corporation
⭐️ CTL Management
⭐️ Hillpointe

To find out more about the July 2026 Top 50 Management Companies in each portfolio size, the Top 100 Communities, and learn about our epIQ tools and resources, download the epIQ Index Biannual Report: https://www.satisfacts.com/epiq-index-biannual-report-july-2026/.

Nearly every multifamily operator uses surveys to collect feedback, measure satisfaction, and track community performance. But somewhere along the way, the industry began treating surveys as scoreboards instead of what they were meant to be: operational improvement tools.

Too often, operators focus on a single outcome, the score itself. Teams celebrate high ratings and worry over low ones. But surveys have the power to do much more than just reveal satisfaction scores. Insights from survey feedback can uncover operational blind spots, identify retention risks, and reveal the issues that impact renewal decisions long before a resident gives notice.

The issue is not that resident surveys are broken, it’s that they are often being misused to glean surface-level scores instead of actionable insights.

Read our latest article to learn how resident surveys can become one of your most powerful operational intelligence tools: https://www.multifamilyinsiders.com/multifamily-blogs/are-resident-surveys-broken-or-just-misused

The word “survey” used to mean something in the multifamily industry. It was a structured and methodological way to gather resident insights that inform decisions. Today, that definition has been blurred. From quick pop-up ratings to automated review requests, many tools now wear the label “survey” without delivering the depth or rigor the term implies.

Understanding the difference between actionable survey feedback and surface-level input isn’t just a matter of interpretation, it directly shapes how communities improve and compete. A well-designed survey can deliver far greater impact than a quick star-rating.

Our latest article, “Reviews vs. Resident Insights: Why Methodology Matters,” dives into how sound multifamily survey methodology can turn resident feedback into actionable insights. Check it out now!

https://www.multifamilyinsiders.com/multifamily-blogs/reviews-vs-resident-insights-why-methodology-matters