A Passion for Service
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We would love to hear your story! Bill Drury is on a mission to help businesses be the best with customers. He researches, writes, speaks, and travels extensively. Since beginning his professional speaking career with the Zig Ziglar Corporaton, he has done over 2000 presentations, keynotes or workshops. Over 400 of the Fortune 500 companies have sent attendees through Bill's programs — with rave reviews!
08/28/2024
Great Leaders Believe Great Leaders Believe One of the most powerful ways leaders motivate and engage others is through positive communication of belief in an employee’s potential. Zig Ziglar was an average salesperson
08/22/2024
It's What's Caught...Not What's Taught It’s What's Caught…Not What’s Taught It was Albert Schweitzer who said, “Leadership is example.” In my workshops, I like to ask the audience, “How many of you have children at home?” Then I say, “
06/19/2024
The #1 Mistake of Leadership One of my mentors had a quote on the wall of his office. It was significant because he did not have any other signage or pictures on the wall. The quote was by Henry Ford: “Obstacles are those fri
01/28/2020
https://www.entrepreneur.com/article/344351
Four Ways To Boost Customer Experience (And Thus Hold Onto Your Clients) To remain competitive and ensure sustainable growth, it is vital that every area of your business focuses on customer satisfaction as a priority.
01/15/2020
https://www.cmswire.com/customer-experience/what-does-it-take-to-lose-a-customer/
What Does it Take to Lose a Customer? Customers are willing to give a company a second chance following a poor experience, but they’ll rarely give it a third.
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