CP Travel

Did you know that Delta is one of the first airlines to test facial recognition technology? Take this quiz to see how much you know about airport innovation.

Facial Recognition: How Much Do You Know About the Newest Airport Technology? Airlines claim it will improve customer service, but others think it invades travelers' privacy.

According to TravelPulse, overall travel spending among all generations continues to grow but is driven by millennials, who they say prioritizes travel more.

Millennial Travel Spending Experiences Growth Spurt According to new data, boomer travel spending is slowing down.

For travel brands, the stakes for getting customer service right on social media have never been higher. A recent study from Twitter suggests travelers spend more money with brands that promptly respond to their requests.

How Travel Brands Do Customer Service Right on Social Media Forget the 1-800 number. Social media is rapidly becoming one of the travel industry’s most important channels for customer service. A 2016 study by marketing agency Rational found that 67% of consumers have used a company’s social media channel for customer service, and that another 53% expect a re...