SmartStay Show + Coaching

With a background in sales and tech, Kevin Duran is building a network of high-end properties across different locations, focusing on unforgettable, personalized travel experiences.

Whether you’re a property owner looking to maximize revenue or a traveler seeking VIP service, this episode is packed with insights into the future of short-term rentals and hospitality.

Watch the full brand new episode on our YouTube or podcast... link in bio!

Should you turn Instant Book on?
Here’s the truth…
If you’re still debating whether to use Instant Book on your Airbnb... this might convince you
I turn Instant Book on for one simple reason: the algorithm favors listings that make the guest journey easier.

When guests can book immediately without waiting for approval, Airbnb sees your listing as.

“low friction”... which means:
• More visibility in search
• Higher placement in rankings
• More eyes → more bookings
• A smoother experience for the guest (and for you)

Plus, with the right settings, you can still screen guests by requiring government ID, positive reviews, and verified info. Instant Book doesn’t mean anyone can walk in unchecked... it just means you’re playing into the way Airbnb wants guests to book.

If you want more bookings without dropping your price... start here.

Hit follow for more Airbnb hosting tips!

If a guest is having an issue, your response matters more than the issue itself.

Most hosts either panic… or go silent.
Both cost you reviews, repeat bookings, and long-term revenue.

Here’s how I handle it as a 36x Superhost:

• Respond fast. Even if you don’t have the solution yet, acknowledge the issue immediately. Guests want to feel heard, not ignored.
• Take ownership. Even if it’s not “your fault,” it’s still your responsibility as the host. That mindset changes everything.
• Move to solutions quickly. Offer 1–2 clear options instead of going back and forth. Confidence builds trust.
• Keep it off-platform once needed. If it’s complex, a quick call can resolve in minutes what messages drag out for hours.
• Follow up after it’s fixed. This is where 4-star situations turn into 5-star reviews.

Problems are part of the business.
How you handle them is your brand.

If you want systems for handling guest issues without the stress, that’s exactly what we teach.

Follow for more short-term rental tips and real-world hosting strategies.

Don’t let something as simple to nail as your bathroom be the reason you miss out on that 5 star review.

Attention to detail like with these tips can be the make or break for your guests experience.

If you need a full bathroom checklist comment down below! 🫧🛁🧻

If you want your gallery blessed with Ptown this summer it’s your sign that’s it’s time to make that booking ✨🌈🌊