SK Virtual Konnections LLC

Contractor- 1099

What to Expect

• 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: a vehicle that won't start, flat tire(s), keys lockec inside a car, vehicle out of gas, vehicle in an accident
• Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes
• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services
• Probe to identify the need of the customer based on vehicle inoperable situation
• Identify the customer’s location using Google Maps and other client tools
• Provide policy coverage details based on the specific client program
• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
• Provide status updates to customers calling after the initial request for assistance was processed

Technical Requirements

• Dual 19" Monitors (1280 x 1024 (SXGA) screen resolutions) Recommended
• Hardwired Internet Connection of 10mbps download and 3mbps upload
• Windows 10 (MAC NOT ALLOWED)
• Dual-core 2.8GHz or better CPU
• 8GB of RAM
• 60 GB of total available space on HDD
• USB Headset

Apply at www.skvirtualkonnections.com

What to Expect

• Inbound sales, customer service and store support
• Assisting customers with products questions
• Placing new orders
• Handling existing orders: returns / replacement
• Provide store specific support
• Contacting vendors for shipping information

Technical Requirements

• Dual 19" Monitors (1280 x 1024 (SXGA) screen resolutions) Recommended)
• Hardwired Internet Connection of 10mbps download and 3mbps upload
• Windows 10 (MAC NOT ALLOWED)
• Dual-core 2.8GHz or better CPU
• 8GB of RAM
• 60 GB of total available space on HDD
• USB Headset
• AGPtek Call Center Dialpad
• Quiet work space

Experience is a plus but not required. Training is provided. Work as an independent contractor from the comfort of home.

Please visit our website to get started.

What to Expect
• Inbound phone and video customer service/technical support. Handle technical
support questions via phone, with video capability.
• Research, analyze and determine an appropriate course of action for
customers.
• Interact with customers via phone focusing on software navigation questions as well
as assisting customer with locating prior years’ returns and amendments.
• Serve as ambassador for the brand; take a caring and empathetic approach
to customer interactions and/or escalation to a higher level of expertise.
• Document all issues, resolution and follow up action.

Must have your own equipment:
Dual 19" Monitors (1280 x 1024 (SXGA) screen resolutions) Recommended)
• Hardwired Internet Connection of 10mbps download and 3mbps upload
• Windows 10
• Dual-core 2.8GHz or better CPU
• 8GB of RAM
• 60 GB of total available space on HDD
• USB Headset
• AGPtek Call Center Dialpad
• Quiet work space

Additional equipment required
-Logitech C170 We**am
-Web around Banner Round Ocean Blue