One Unit

To find joy in work is to discover the foundation of youth.
Pearl S. Buck~

One unit proudly presenting you an opportunity to work with joy by announcing open vanacies for the Customer Success Specialists. Apply now and be a part of One Unit Family.

Professional yet Friendly Environment
Team player attitude
Experienced and talented staff from all over
Paid training tenure
Full SOPs protocols followed
24/7 services
Exposure to foreign softwares and professional protocols
Enhancing Troubleshooting powers
Making you grow with us

Vacancies Available : CUSTOMER SUCCESS SPECIALIST LEVEL 1

ELIGIBILITY CRITERIA : Excellent Communication skills, Tech-savvy and troubleshooting powers, graduation or a minimum of 14 years education.

RESPONSIBILITIES :
Work with customers on a dedicated basis to provide resolutions to their issues
Set and communicate expectations time lines for resolutions sith sensitive accounts
Organize open cases and followups to deliver resolutions to customers to meet SLAs
Identify customer frustration in a proactive manner and escalate resolutions through appropriate channels.
Answer inbound calls and email tickets from customers on a priority basis
Provide software support by troubleshooting technical issues or general account queries
Answer callback requests from customers on a priority basis
Gather information from customers on issues to report or escalate to appropriate department
Contribute feedback on support processes and procedures to the success team lead

HOW TO APPLY ?

Share you Resume on the following email address:

[email protected]

And hopefully you will get a call from the HR after your resume has been analyzed asap.

We look forward to you as a part of One Unit fam. Best of luck!

An overview of our office

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