HostHq.co

‼️NOW HIRING: Operations Coordinator (Remote)‼️

Remote | Full-Time | 2-3 Yrs STR Experience Required

✅ABOUT THE ROLE
The company manages a portfolio of mountain cabin rentals in the Southern Sierra Nevada. We run a lean, remote-first team and we're looking for an Operations Coordinator who can hit the ground running.
You'll work directly under our Senior Operations Coordinator, supporting guest communications, OTA platform management, vendor scheduling, and internal reporting across all properties.

✅WHAT YOU'LL DO
🔴Guest Communications
- Respond to guest messages across Airbnb, VRBO, and Booking.com with a professional, timely, and guest-first tone
- Handle complaints, refund requests, and in-stay issues in alignment with company policy
- Manage check-in instructions, house manual updates, and post-stay follow-ups
- Document and escalate guest disputes, review management, and OTA policy cases

🔴Platform & Listing Management
- Maintain and update listings across all OTAs including descriptions, availability, and pricing
- Monitor and action reservation changes, cancellations, and special requests
- Flag listing errors, calendar sync issues, and pricing discrepancies
- Assist with onboarding new properties to Hospitable and connected platforms

🔴Operations & Vendor Coordination
- Coordinate with housekeeping and maintenance via Turno to ensure properties are guest-ready
- Track and follow up on property maintenance issues, supply restocking, and turnover completions
- Communicate with field staff and third-party vendors on scheduling and task ex*****on
- Support inspection coordination and post-clean quality control documentation

🔴Reporting & Internal Tools
- Log tasks, updates, and follow-ups in Notion, Slack, and Hospitable daily
- Assist with weekly performance summaries and occupancy reports
- Monitor guest reviews and surface concerns related to property condition or guest experience
- Support SOP documentation and internal process improvement

✅REQUIREMENTS
🔴2 to 3 years of hands-on STR or vacation rental operations experience
🔴Direct experience with Airbnb, VRBO, and Booking.com platforms
🔴Experience using a PMS or channel manager (Hospitable, Guesty, Lodgify, or similar)
🔴Excellent written English with a professional, guest-friendly tone
🔴Highly organized, detail-oriented, and able to manage multiple properties simultaneously
🔴Reliable internet, remote-first work ethic, and strong async communication habits

✅Nice to Have
🔴Turno (TurnoverBnB) or equivalent cleaning coordination tool experience
🔴Familiarity with Notion and Slack for internal task and communication workflows
🔴Experience handling OTA disputes, policy cases, or platform escalations

‼️HOW TO APPLY‼️
Send your resume and a short note covering your STR experience and the tools you've worked with at:
[email protected]
Applications without direct STR operations background will not be considered.