Bio Tech Global International

ECH GLOBAL SDN BHD
Business Registration Number: 1027247K (201201042771)
E-mail address: [email protected]


BIO TECH GLOBAL SDN BHD
PRIVACY POLICY

General
The content of terms and conditions may be change, move or delete at any time. Please note that Bio Tech Global have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, Bio tech Global will take immediate actions against the offender(s). Site Contents & Copyrights
Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by BIO TECH GLOBAL SDN BHD

Comments and Feedbacks
All comments and feedback to Bio Tech Global Sdn Bhd will be remain [email protected]

User shall agree that there will be no comment(s) submitted to the Bio Tech Global Sdn Bhd will violate any rights of any third party, including copyrights, trademarks, privacy of other personal or proprietary right(s). Furthermore, the user shall agree there will not be content of unlawful, abusive, or obscene material(s) submitted to the site. Product Information
We cannot guarantee all actual products will be exactly the same shown on the monitor as that is depending on the user monitor. Newsletter
User shall agree that Bio Tech Global Sdn Bhd may send newsletter regarding the latest news/products/promotions etc through email to the user. Indemnification
The user shall agree to defend, indemnify and hold Bio Tech Global Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. Link to other sites
Any access link to third party sites is at your ownIndemnification
The user shall agree to defend, indemnify and hold Bio Tech Global Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. will not be related or involve to any such website if the user's content/product(s) got damaged or loss have any connection with third party site. Inaccuracy Information
From time to time, there may be information on Indemnification
The user shall agree to defend, indemnify and hold Bio Tech Global Sdn Bhd harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the Site. that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice. Termination
This agreement is effective unless and until either by the customer or Customer may terminate this agreement at any time. However, Bio Tech Global may also terminate the agreement with the customer without any prior notice and will be denying the access of the customer who is unable to comply the terms and conditions above. Shipping Rules:
We will courier the product(s) to the customer once receipt of your payment details within 48 hours. The actual delivery date will be based on Merchant or logistic delivery time, especially during weekend and Malaysia public holiday. If you require official receipt, please email us at [email protected]. Personal Data Protection Act (PDPA):
For the collection and use of customer personal data, we have strengthened relevant protection measures in accordance with "Malaysia Personal Data Protection Act" , but also solemnly reminds you that please do not disclose publicly on the Internet regards to your personal data, because it may be collected and used by others, especially in public occasions on the Internet. Customer should also be reminded that to avoid publishing personal identities, passwords or emails and other relevant personal data. Bio Tech Global SdnBhd. reserves the right to change the contents of this statement. We will announce the changed statement at the same location on our official website and will not notify members separately. Payments
All Goods purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard or online payment methods. Payments cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, we will not be liable for any delay or non-delivery of Your Order. BIO TECH GLOBAL SDN BHD
RETURN POLICY

1. This Return and Refund policy are applicable for shopping via official Bio Tech website only.
2. We shall provide our best efforts to ensure that orders are correctly fulfilled. Should there is any discrepancy of product(s) delivered and the customer wishes for return and refund, please email us in our official website within seven (7) days upon receiving the product(s). We will contact you for the procedures in respect of the return of product(s) and refund. The customer is advised to wait for our further instruction for the next course of action.
3. If the Customer opts for replacement or exchange of product(s), the affected products MUST be returned to us as directed by pursuant to Item No. 2 here in above. All replacement or exchange of product(s) subject to stocks availability.
4. Return / exchange of product(s) / refund can be arranged under the following reasons:
i) if product(s) has been delivered in a damaged or defective condition; or
ii) if product(s) out of date or expired; or
iii) if the wrong product(s) which is different from the order is delivered
iv)The Customer shall return the aforesaid product(s) in its original condition, quantity and packaging as it is first delivered together with the proof of order, payment and delivery of the product(s).
5. If product(s) which was ordered and invoiced is not included in the delivery, we shall either refund the customer(s) the value of that product(s) or replace the product(s) accordingly.
6. If product(s) which was not included in the customer's order is delivered to the customer, we shall collect back the product(s) from the customer.
7. If the customer has been charged for product(s) which has not been delivered, we shall refund the customer the value of the product(s) as originally charged to the customer.
8. If customer is charged more than the value of product(s) as displayed on official website when the customer makes its order, we shall refund to the customer the variance.
9. The return of product(s) by a customer does not automatically warrant for a refund. We will inspect the returned product(s) upon receipt of the same. If the conditions in Item No. 4 of this Return and Refund Policy have been fulfilled, refund will be made to the customer and we will reimburse the customer of its courier charges for returning of the product(s) to us provided always that the courier payment slip is furnished to us upon seeking refund.
10. All refunds will be made via the same mode of payment within 2 months and depending on the appointed bank refund policy in which your receipt of the refund will depend on the period of time your financial institution takes to finalize the refund. We shall not be liable with respect to any loss, damage, cost or expense that you or any person may incur as a result of any delay in your financial institution processing the said refund.
11. The customer shall be responsible for the risks and condition of the product(s) to be returned until it reaches us.We will not be liable for any loss or damage to the product(s) prior to the product(s) received by us. The customers are advised to pack safely the product(s) to prevent any loss or damage to the product(s) or its original packaging.