Cambridge English Hub

For a Beginner Level, we need to focus on Politeness, Clarity, and Efficiency.

🏥 Module 1: The "Patient Experience" (Front Desk & Reception)

In a hospital, the first point of contact must be professional and calming.

Key Phrases for Staff:

• Instead of: "What do you want?"
• Use: "How can I assist you today?"

• Instead of: "Wait there."
• Use: "Please take a seat in the waiting area. The doctor will be with you momentarily."

• Instead of: "Give me your paper."
• Use: "May I please verify your insurance details/ID?"

🗣️Meeting & Communication

🗣️Whether you are on a video call or in a boardroom, these terms come up constantly.

The Essentials (Everyday Office Life)

These are the building blocks for describing what you actually do at work.

• To join a company: To start working at a new place.

• To be in charge of: To be the person responsible for something.

• Example: "I am in charge of the social media accounts."

• Deadline: The latest time or date by which something should be completed.

• Feedback: Information about a person's performance or a product, used as a basis for improvement.

• Workflow: The sequence of industrial, administrative, or other processes through which a piece of work passes from initiation to completion.