Ionycs

Job brief
We are looking for a .NET Desktop Developer to join our development department and build functional desktop applications and mobile apps.NET Developer responsibilities include participating in the entire software development life cycle, debugging applications and configuring existing systems. If you’re equally happy to roll up your sleeves to write code and review other team members’ work, we’d like to meet you.
Ultimately, you’ll use your expertise in the .NET framework to help us deploy high-quality applications.

Key Responsibilities
• Analyze system requirements and prioritize tasks
• Write clean, testable code using .NET programming languages
• Develop technical specifications and architecture
• Test and debug various .NET applications
• Review and refactor code
• Deploy fully functional applications
• Document development and operational procedures

Requirements
• Proficiency in building desktop applications
• In-depth knowledge of at least one of the .NET languages (like C # and Visual Basic .NET)
• Strong knowledge in MSSQL
• Good knowledge in WPF
• Good knowledge in Xamarin Forms
• Familiarity with agile environments
• Troubleshooting abilities
• Good communication skills.
• BSc in Computer Science, Engineering or any relevant fields
• Knowledge in Devexpress, or Syncfusion is a plus

Job brief
We are looking for an After-Sales Customer Support specialist to be responsible for Customer Support, Business Enhancement, and System Implementation for our clients.

Key Responsibilities
Customer Support:
• Document, track, and monitor client inquiries and issues in a detailed manner to ensure a timely resolution
• Provide expert assistance to customers. Resolve customer accounting and technical issues. Review case details
• Provide support to customers via email, telephone, or remote connection. Answer incoming calls and open cases, identifying customers, populating case details, and confirming accuracy of data
• Troubleshoot at client site
• Regular preventive maintenance site visits
• Efficiently isolate customer issues to product/service and follow through resolution coordination with internal teams
• Prioritize and solve complex product/service issues based on established processes and workflows, escalating as necessary
• Manage Maintenance Contracts

Business Enhancement:
• Engage clients to improve usage - Periodically check on our existing customers to see how they are using our products and suggest ways to improve their workflow
• Identify customers operational and business areas of weaknesses and guide them to the right resolution in support of the business
• Assist customers to enhance their product knowledge and create efficiencies in their roles (e.g., product shortcuts, online training)
• Update and maintain our knowledge base of common issues/queries faced by customers.
• Conduct User Training sessions
• Update help documents, FAQ, training manuals System Installation and Maintenance
• Software installation, configuration, and upgrades
• Meet with clients and manage implementation schedule
• Perform Data migration. Prepare data for importing into applications. Execute data conversions. Work with data owners to verify and obtain approval that any transformed data retains its accuracy
• Analysis of data from existing clients and third party software
• Test and evaluate information. Perform testing for new modules and change requests Report Customization
• Gather reporting requirements from customers
• Customize system reports as per clients’ needs and requirements.
• Create, maintain, and support complex reports (cross tabs, pivot tables, drill downs, etc.) and sub-reports with multipart formulas and customized functions

Required Skills & Knowledge
Computer Skills:
• 1 to 3 years of experience in accounting
• 1 to 3 years of experience in ERP systems
• Advanced computer skills in Microsoft Office, Internet Explorer, Microsoft Windows and Outlook

Business Skills:
• Knowledge in Business operations and processes (Accounting, Finance, Inventory, Purchasing, Sales, Presales, Project Management, HR, etc..)
• Strong working knowledge of ERP operations
• Good Accounting knowledge is essential
• Must have Strong problem solving skills

Education and Experience:
• A bachelor's degree in accounting, business administration, or management information systems

Achieving Results:
• Be aware of key business and team objectives and ensure that these are applied appropriately to all business activities

Customer Focus:
• Excellent customer service skills. Delivers Results & Meet Customer Expectations. Focuses on customer needs and satisfaction; Sets high standards for quality and quantity; Works in a systematic, methodical and orderly way; Consistently achieves project goals. Service driven individual with significant proven work experience in a customer service environment

Communications:
• Excellent communication skills (oral, written, and listening) required to respond to customer requests via telephone calls and email.

Organization & Project Management:
• Excellent organizational skills with proven ability to manage multiple concurrent projects and to adjust to frequent changes in project priorities. Demonstrated flexibility and responsiveness to work in a fast paced, ever changing environment. Desire to develop one’s self and take advantage of opportunities to practice and enhance business/technical skills.

Analysis techniques:
• Analyses numerical data, verbal data and all other sources of information; Breaks information into component parts, patterns and relationships; Probes for further information or greater understanding of a problem; Makes rational judgements from the available information and analysis; Produces workable solutions to a range of problems; Demonstrates an understanding of how one issue may be a part of a much larger system.

Behavior and Personality:
• Display mutual trust and confidence while contributing to an ethical and respectful culture. Commitment to excellence, team, and team building. A self-starter with the ability to work with minimal guidance in a fast-paced environment. Keeps emotions under control during difficult situations; Balances the demands of a work life and a personal life; M

Senior Web Developer

Job brief
We are looking for an outstanding Web Developer responsible for designing, coding and modifying websites, from layout to function and according to specifications. Strive to create visually appealing sites that feature user-friendly design and clear navigation.

Responsibilities
• Write well designed, testable, efficient code by using best software development practices
• Create website layout/user interface by using standard HTML/CSS practices
• Integrate data from various back-end services and databases
• Gather and refine specifications and requirements based on technical needs
• Create and maintain software documentation
• Be responsible for maintaining, expanding, and scaling our site
• Stay plugged into emerging technologies/industry trends and apply them into operations and activities
• Cooperate with web designers to match visual design intent

Requirements
• 4+ years of .NET/ASP.NET development experience like Microsoft MVC, Web API, Entity Framework and WebForms
• 4+ years of experience with object-oriented design, software patterns, multi-threaded and debugging
• 4+ years of JavaScript experience
• Experience troubleshooting CSS and HTML issues
• Experience resolving cross-browser compatibility issues
• Experience with MSSQL Server + T-SQL, creating tables, stored procedures, and data views
• Experience with responsive and mobile site development
• Experience building REST services
• Ability to write self-documenting, clean and readable code
• Understanding of code versioning tools, such as Git
• Understand SEO principles
• Strong organizational skills to juggle multiple tasks within the constraints of timelines and budgets with business acumen
• Ability to work and thrive in a fast-paced environment, learn rapidly and master diverse web technologies and techniques.

Senior Desktop Developer

Job brief
We are looking for a Senior .NET Desktop Developer to join our development department and build functional desktop applications and mobile apps.
Senior .NET Developer responsibilities include participating in the entire software development life cycle, debugging applications and configuring existing systems. If you’re equally happy to roll up your sleeves to write code and review other team members’ work, we’d like to meet you.
Ultimately, you’ll use your expertise in the .NET framework to help us deploy high-quality applications.

Key Responsibilities
• Analyze system requirements and prioritize tasks
• Write clean, testable code using .NET programming languages
• Develop technical specifications and architecture
• Test and debug various .NET applications
• Review and refactor code
• Deploy fully functional applications
• Support junior developers’ work
• Document development and operational procedures

Requirements
• 2+ years of work experience as a .NET Developer
• Proficiency in building desktop applications
• In-depth knowledge of at least one of the .NET languages (like C # and Visual Basic .NET)
• Strong knowledge in MSSQL
• Good knowledge in WPF
• Good knowledge in Xamarin Forms
• Familiarity with agile environments
• Troubleshooting abilities
• Good communication skills.
• BSc in Computer Science, Engineering or any relevant fields
• Knowledge in Devexpress, or Syncfusion is a plus

Line up with your growth strategy and bridge the gap between your strategic and tactical planning processes. Focus on bringing all of your departmental business plans together into a single cohesive, integrated master plan – one that reconciles demand and supply.

For more info:
https://www.ionycs.com/catalog/product/basic-modules/sales-management