Paramount Consulting Intl

Customer service position:

We are currently seeking a high-energy and highly organized person for our customer service position.

NOTE: Only resumes that are sent to [email protected] will be shortlisted!

The Candidate will be responsible to answer incoming calls in both English and Arabic. We need an individual who instills professional calm and competence to our valued Clients.

As one of our Executives of First Impressions, this key role requires a polished, professional, and upbeat individual who enjoys working with all kinds of people. We need an individual who will meet and greet Clients, scan documents, order office supplies, handle all incoming and outgoing mail, make photocopies, type correspondence and assist with special projects when needed.

Responsibilities and Duties
● Multi-task office duties
● Answer incoming calls from customers
● Assist customers with requests for information, complaints, making appointments, and resolving issues
● Maintain and update customer, referral, and insurance information
● Ensure patient forms contain all necessary billing information
● Strong written and verbal communication skills
● Working knowledge of Microsoft Office Suite or similar software
● Monitor call status for responses from various departments to ensure that call returns are done in a timely manner
● Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction
● Ability to handle the volume of calls coming in from customers
● Scheduling or rescheduling appointments for customers
● Making follow up calls to schedule appointments as needed
● Making reminder calls for customers to remind them of their appointments
● Inform clients of any balances on their accounts as they talk to them
● Ability to do referrals and be familiar with the process and which insurances require it
● Minimum 2-3 years of administrative, reception, or office experience required.
● Fluent in English and Arabic (required)

Office Manager Position Available

We are currently seeking a high energy and highly organized (Customer Service) hands-on individual. The Candidate will be responsible to answer incoming calls in both English and Arabic. We need an individual who instills professional calm and competence to our valued Clients. As one of our Executives of First Impressions, this key role requires a polished, professional and upbeat individual who enjoys working with all kinds of people. We need an individual who will meet and greet Clients, scan documents, order office supplies, handle all incoming and outgoing mail, make photocopies, type correspondence and assist with special projects when needed.

Responsibilities and Duties

● Multi-task office duties
● Answer incoming calls from customers
● Assist customers with requests for information, complaints, making appointments, and resolving issues
● Maintain and update customer, referral, and insurance information
● Ensure patient forms contain all necessary billing information
● Strong written and verbal communication skills
● Working knowledge of Microsoft Office Suite or similar software
● Monitor call status for responses from various departments to ensure that call returns are done in a timely manner
● Follow-up with callers within a specified period of time (24 hours usually) to ensure customer satisfaction
● Ability to handle the volume of calls coming in from customers
● Scheduling or rescheduling appointments for customers
● Making follow up calls to schedule appointments as needed
● Making reminder calls for customers to remind them of their appointments
● Inform clients of any balances on their account as they talk to them
● Ability to do referrals and be familiar with the process and which insurances require it
● Minimum 2-3 years administrative, reception or office experience required.
● Fluent in English and Arabic (is required)

Note: only resume’ that is sent to ([email protected]) will be shortlisted!