Ivy is available for charter, dolphin and seal watching trips, sea safari's and dinner trips. Terms and Conditions
TERMS AND CONDITIONS
The following Conditions form the basis of your contract with Herm & Guernsey Oysters Limited. Please read them carefully as they set out our respective rights and obligations. In these Booking Conditions, “you” and “your” means the lead name on the booking (inc
luding anyone who is added or substituted at a later date). “We”, “us” and “our” means Herm & Guernsey Oysters Limited.
1. Making your booking
The person making the booking (“the party leader”) must be at least 18 and must be authorised to make the booking on the basis of these Booking Conditions by all persons named on the booking. By making the booking, the party leader confirms that he/she is so authorised and that all party members agree to be bound by these Booking Conditions. The party leader is responsible for making all payments due to us. Once we have received your booking and all appropriate payments, we will, subject to availability, confirm your trip by issuing a confirmation. This confirmation will be sent to the party leader or your travel agent. Please check this confirmation carefully as soon as you receive it. Contact us immediately if any information which appears on the confirmation or any other document appears to be incorrect or incomplete as it may not be possible to make changes later. We regret we cannot accept any liability if we are not notified of any inaccuracies in any document within ten days of our sending it out.
2. Payment
In order to confirm your chosen trip, we require a credit card to confirm the booking or full payment if booking within two days of departure. The balance of your trip must be received by us not less than 2 days before the departure date. the date will be shown on the confirmation email. Remainders are not sent. If we do not receive all payments due (including any surcharge where applicable) in full and on time, we are entitled to assume that you wish to cancel your booking. In this case, we will be entitled to keep all deposits paid or due at that date. If we do not cancel straight away because you have promised to make payment, you must pay the cancellation charges shown in clause 6 depending on the date we reasonably treat your booking as cancelled.
3. Your contract
Subject to clause 1, a binding contract between us comes into existence when we despatch our confirmation email to the party leader or your travel agent. We both agree that Guernsey Law (and no other) will apply to your contract and to any dispute, claim or other matter of any description which arises between us (except as set out below). We both also agree that any dispute, claim or other matter of any description (and whether or not involving any personal injury) which arises between us must be dealt with by the Courts of Guernsey only.
4. The cost of your trip
We reserve the right to increase or decrease the prices of unsold trips at any time. The price of your chosen trip will be confirmed at the time of booking. We reserve the right to correct errors in both advertised and confirmed prices. We will do so as soon as we become aware of the error. Please note, changes and errors occasionally occur. You must check the price of your chosen trip at the time of booking.
5. Minimum Passengers
Each trip is subject to a minimum number of 6 people. If the minimum cannot be met, we reserve the right to cancel the trip and will offer an alternative sailing or refund.
6. Changes by you
Should you wish to make any changes to your confirmed trip, you must notify us in writing as soon as possible. Whilst we will endeavour to assist, we cannot guarantee we will be able to meet any such requests.
7. Cancellation by you
Should you or any member of your party need to cancel your chosen trip once it has been confirmed, the party leader must immediately advise us in writing. Your notice of cancellation will only be effective when it is received in writing by us. Email is acceptable but requires confirmation from us of email receipt. As we incur costs from the time we confirm your booking and may be unable to re-sell your trip, the following cancellation charges will apply. Cancellation 5 Days before the trip - Full refund or client account credited for future use on any of our trips. Cancellation between 2 to 4 days before the trip - Client account credited with total cost to be used on future trips. Cancellation 24 hours before the trip - No refund, 50% of the total cost of the trip credited to client account. Cancellation on the same day as the trip or no show - No Refund, no credit to client account. We may vary these terms if we find it reasonable to do so.
8. Insurance
We are fully insured. You are covered by our insurers while you are aboard the boat only. In the event that you go ashore during one of our trips, you are no longer covered by us. We therefore consider adequate and appropriate travel insurance to be a pre-requisite to booking. If you do not have travel insurance, we will not be held responsible for any loss, damage or personal injury whilst you are ashore.
9. Alcohol and Drugs
Any illegal substances will not be tolerated onboard. Any passengers suspected of being under the influence of an illegal substance will be reported to the police and will not be permitted onboard the boat. Excessive drunkenness will not be permitted on board. Any passenger who is incapable of looking after themselves or presents a danger to the boat or other passengers due to high levels of intoxication will not be allowed to board, and this includes for a return journey. In such an instance, it will be the responsibility of the passenger to find accommodation and/or alternative travel back to Guernsey. The skipper retains the right to make the decision if they deem a passenger too drunk to board. If a passenger is refused to board due to drunkenness, a refund will not be provided. The incident will also be reported to the coastguard.
10. Smoking
Smoking is not permitted aboard our boats.
11. Violence
Violence or aggression will not be tolerated. Any passenger who displays violence or aggression will not be allowed on board and will be reported to the Police. A refund will not be provided.
12. Cancellation by Us
If weather conditions are unsuitable for the chosen trip - you will be given the following options:
Reschedule the same trip for a future date
Choose an alternative trip of the same value
Exchange for a Gift Voucher valid for 12 months for your personal use or that of a friend.
13. Incidents and or Injuries
Any incident or injury that may arise whilst aboard any of our vessels must be declared to the master immediately or by the end of the voyage so that an incident report can be raised and logged for further investigation. Failure to do so will negate the company of any liability in respect of future claims made as these cannot be substantiated. Any pre-existing medical conditions that could affect your voyage must be declared.
14. Personal belongings
We cannot be held responsible for personal belongings and equipment while on a voyage or charter.
