BDQ

What if your service desk could be managed through AI?

HaloITSM has introduced a new capability called MCP (Model Context Protocol), which allows AI to:
▶️ Answer questions about service desk performance
▶️ Automate tasks across multiple systems
▶️ Trigger workflows from a single prompt

This could make IT support faster, smarter, and far less manual. We’ve explained how it works (in plain English) in our latest blog:

Read more 👇

HaloITSM MCP: AI Automation for the Modern Service Desk Learn how HaloITSM MCP connects AI to your service desk, enabling automation, cross-system workflows, and smarter ITSM operations.

Thinking about using AI in your service desk or support team - but not sure where to begin?

You’re not alone.

Our latest blog breaks down a simple, practical AI roadmap to help you:
➡️ Identify quick wins
➡️ Improve efficiency
➡️ Reduce manual workload
➡️ Get real ROI from AI

No hype - just clear, actionable steps.

Read the blog 👇

Building an AI ROI Roadmap for Service Teams Build an AI ROI roadmap for service teams. Learn how to prioritise use cases, improve efficiency, and scale AI for measurable results.

🚀 What’s New in HaloITSM? Q4 2025 Updates Explained

HaloITSM’s latest release includes improvements to:

▶️ Portal search and user experience
▶️ SLA visibility
▶️ AI-powered ticket handling
▶️ Reporting and dashboards
▶️ Workflow and configuration flexibility

For growing organisations, these enhancements can mean faster response times, clearer reporting, and better service delivery across IT and other departments.

We’ve broken it all down in our latest blog post.

If you’re using HaloITSM and want to make sure you’re getting the most from it, we’re happy to help.

What’s New in HaloITSM: Q4 2025 Product Updates Discover the latest HaloITSM Q4 2025 updates, including AI enhancements, portal improvements, reporting upgrades and smarter SLA visibility.

🆕 Did you know GLPI becomes even more powerful with the right plugins?

While GLPI already offers strong IT service management features, its plugin ecosystem allows you to:

✅ Automate repetitive tasks
✅ Improve reporting & dashboards
✅ Strengthen asset tracking
✅ Enhance SLA management
✅ Scale without replacing your system

We’ve written a new blog explaining how GLPI plugins can transform your service desk and why extending your platform can be smarter than switching systems.

If you’re working in IT, operations, or service management - this could be helpful.

Unlock the Full Power of GLPI with Plugins Discover how GLPI plugins extend ITSM capabilities, improve automation, and optimise service management with scalable, powerful integrations.