X.Mart

- No deliveries during Friday and EGY Public Holidays.
- Rate above is applicable per order. COLLECTION POINT

Pickup your item(s) from the most popular Point at Alexandria in front of Sidi Gaber rail station. https://maps.app.goo.gl/goVXg4sNC9hGf3QM6

Delivery Policy

X.Mart in partnership with our couriers wants to make sure that our customers are happy. We are strongly committed to deliver within the time frame mentioned above. However, there are times that you may experience short delay in receiving your shipment due to customs clearance, force majeure or if they are not able to contact you in time of delivery. We arrange daily deliveries except Fridays and EGY Public Holidays. If you wish to change the address before the shipping process, our Customer Care Team will be happy to assist you. If you received a confirmation that your order has been dispatched, please note that any request to change the shipping address will no longer be accepted. Returns

Can I return or exchange a product I purchased from your online store? We don't have a direct exchange, but we accept returns. This is permitted only if the client returns the item to the same courier who delivered his shipment the same time ( the shipping cost will be on client account). Damaged / Defective Items

If you received a damaged or incorrect item, simply get in touch with our Customer Care team within 24-48 hours upon receiving the order. Kindly send us an email to [email protected] and attached the photo of the damaged / defective item. Cancellation

If you wish to cancel your order, please send an email to [email protected] or
Whatsapp us : https://wa.me/message/W3RGC2ACA5LKC1
with your order ID and reason for cancellation. Please note that cancellation should be requested within 24 hours after placing an order or before it gets handed to the shipper. Occasionally, orders or parts of an order are cancelled by our system for various reasons such as below:

Item(s) not available
Difficulty in processing your payment information
Cannot ship to address provided
Duplicate order was placed
Cancelled due to customer’s request
Damaged or faulty items
Incomplete shipping details provided (address/mobile number)