COSTI

We were thrilled to welcome Lisa Langley to our Hospitality Fastrack Program recently. As a Consultant with a strong background in client-centred services, Lisa spoke about the three pillars that are absolutely essential to thriving in the hospitality industry: workplace expectations, soft skills and providing exceptional customer service.

For our newcomers building their hospitality careers from the ground up, Lisa's insights were a powerful reminder that technical skills get you in the door, but people skills keep you there.

Thank you, Lisa, for generously sharing your expertise and helping our participants feel informed, confident and ready to make their mark in the industry!

Alt text: The first photo is a professional headshot of Lisa Langley speaking with a laptop in front of her. The second photo shows her speaking at COSTI, surrounded by participants.

Wishing a joyful and blessed Eid al-Adha to all those celebrating!

May this special occasion bring peace, compassion and togetherness to your homes and communities. As families and friends gather in celebration, may the spirit of generosity, gratitude and kindness continue to inspire us all.

Eid Mubarak!

Alt text: The graphic features a silhouette of a mosque. A flock of birds is seen flying in the sky. The accompanying text reads, "Eid Al-Adha Mubarak".